Privacy Policy

Last Updated: August 9, 2026

Dongar Matha Agro Tourism respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use our services.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Address or location information
  • Number of guests
  • Booking and reservation details
  • Check-in and check-out information
  • Payment and transaction details
  • Food or service preferences voluntarily provided by you
  • Information provided through enquiry or contact forms
  • Feedback, reviews, and communications
  • Information required for customer support

We may also automatically collect limited technical information such as IP address, browser type, device information, pages visited, and website usage information.

2. How We Collect Information

We may collect information when you:

  • Visit our website
  • Submit an enquiry form
  • Make a booking or reservation
  • Contact us by phone, email, WhatsApp, or social media
  • Make a payment
  • Subscribe to updates or promotional communications
  • Submit feedback or reviews
  • Interact with our website or advertisements

3. How We Use Your Information

We may use your information to:

  • Process and manage bookings
  • Confirm reservations
  • Contact you regarding your booking
  • Provide accommodation, meals, activities, and other requested services
  • Respond to enquiries and customer-support requests
  • Process payments and refunds
  • Improve our website and services
  • Send booking-related notifications
  • Send promotional offers or marketing communications where permitted
  • Prevent fraud, misuse, or unauthorized activities
  • Maintain business and accounting records
  • Comply with applicable legal and regulatory requirements

4. Payment Information

Payments may be processed through third-party payment gateways or financial service providers.

Dongar Matha Agro Tourism generally does not store complete debit-card, credit-card, CVV, UPI PIN, banking-password, or other sensitive payment credentials on its own servers.

Payment information may be processed by the relevant payment service provider according to its own terms and privacy policy.

5. Cookies

Our website may use cookies and similar technologies to:

  • Maintain website functionality
  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Measure advertising and marketing effectiveness

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Analytics & Advertising

We may use third-party analytics or advertising tools to understand website traffic, measure campaigns, and improve our marketing activities.

These services may collect information about your interaction with our website according to their respective privacy policies.

7. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties when required to provide our services, including:

  • Payment processors
  • Booking or reservation service providers
  • Website hosting and technology providers
  • Analytics and marketing service providers
  • Communication providers
  • Professional advisers
  • Government authorities or law-enforcement agencies where legally required

Third parties are expected to handle information in accordance with applicable laws and their respective policies.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including booking management, customer service, accounting, legal, tax, regulatory, and dispute-resolution requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permissible
  • Withdraw consent where processing is based on consent
  • Opt out of certain promotional communications
  • Raise a privacy-related complaint or concern

To exercise applicable rights, contact us using the details below.

11. Marketing Communications

If you have provided your contact details for marketing purposes, we may contact you regarding offers, packages, events, or services.

You can request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.

Please note that you may still receive essential communications relating to an existing booking or transaction.

12. Children's Privacy

Our website and services are not intended to knowingly collect unnecessary personal information from children.

Parents or legal guardians are responsible for information submitted on behalf of minors.

13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, maps, payment services, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Dongar Matha Agro Tourism
📍 Address: Bhor-Pasure-Warandha-Mahad Rd, Pasure, Maharashtra 412206
📞 Phone: +91 9552729552
📧 Email: hotelmulberryinn@gmail.com
🌐 Website:www.mulberrygroupofhotels.com

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